Discover the Best 10 Shopify Customer Service Apps that Guarantee Customer Satisfaction
Shopify’s successful ecommerce relies on its exceptional customer support service, ensuring efficient and timely handling of all customer queries.
What are the best Shopify customer service apps?
Customer support is crucial for efficient service delivery, and various Shopify customer service apps offer unique features for efficient handling of various inquiries. There are numerous Shopify customer service apps to select from, each with its own set of features and benefits.
In this article, we’ll compare the best Shopify customer service apps to help you make an informed decision that matches your store’s specific needs.
Table of Contents
What is the best customer support tool for Shopify?
Choosing the best Shopify customer service apps for your Shopify store can have a significant impact on operational efficiency, customer satisfaction, and the overall success of your business.
The optimum set of features will differ depending on the size of your company, what you offer, who you sell to, and your company’s demands.
However, several characteristics are universally advantageous for the majority of Shopify stores.
- Integration with Shopify
- Multi-channel support
- Ticketing system
- Automated responses
- User-friendly interface
- Customizability
- Reporting and analytics
- Knowledge base integration
- CRM capabilities or integrations
Top 10 Shopify Customer Service Apps
There are multiple apps that can assist you in improving customer support on your Shopify store, but the perfect one for you will depend on your individual needs and goals.
Here are some of the most popular and well-rated Shopify customer service apps to consider:
| Category | App suggestion | Reason to use these Shopify customer service apps | Starting price |
| WhatsApp Support | SuperLemon | Best for All-in-one Whatsapp Marketing | $249.99/month |
| Support ticket management | Zendesk | A well-known helpdesk app | $55/month |
| FAQ, Support ticket management | HelpCenter | FAQ, Support ticket management | $8/month |
| Live chat and chatbot | Shopify Inbox | Best free live chat app | $0 |
| Live chat and chatbot | Tidio | A more robust standalone chat app | $0 |
| Live chat and chatbot | Gorgias | Best contact form built into a helpdesk | $10/month |
| Chat, Support ticket management | Richpanel | Best for automating routine tasks | $29/month |
| Contact form | Hulk Form Builder | Most customizable form builder | $0 |
| Contact form | Powerful Contact Form Builder | Best standalone contact form | $0 |
| Customer order tracking | Track123 Order Tracking Upsell | Best for Order and shipping reports | $9/month |
SuperLemon – WhatsApp Support
This is one of the best Shopify customer service apps for WhatsApp support and sales.
This app helps you communicate with your customers via WhatsApp, Facebook Messenger, or SMS using this software. You can send automatic messages to consumers, communicate with them in real time, and keep track of their chats.
Key Features
- WhatsApp Chat + WhatsApp Share
- WhatsApp Abandon Cart Recovery
- Integrate Chatbots into Marketing
- Order Notifications & Cash on Delivery (COD)
Rating
(5.0/5.0)
Zendesk
It is one of the best Shopify customer service apps for creating a cohesive customer journey.
This app is a robust customer support platform that works in tandem with Shopify and other apps. You can provide personalized support to your clients, manage tickets, automate workflows, and track performance.
Key Features
- Customer service ticketing
- Refund processing and cancellations
- Customization for your agents
- Live chat
Rating
(3.0/5.0)
HelpCenter
HelpCenter stands out among the Shopify customer service apps, it assists you in developing a knowledge base for your store where customers can discover answers to their questions.
Your HelpCenter pages can include product descriptions, FAQs, videos, photos, and other content.
Key Features
- Intuitive FAQ page builder
- HelpDesk ticketing system
- Tabs for product pages
- Live Chat
Rating
(4.6/5.0)
Shopify Inbox
Shopify Inbox is an integral part of the Shopify customer service apps, providing merchants with a unified messaging platform.
Shopify Inbox enables you to chat and interact with your customers at any time and from any location. You can answer chats, emails, and social media from the same spot in your Shopify Inbox. Shopify Inbox, unlike many of the customer care Shopify applications on this list, is a Shopify app rather than a third-party app.
Key Features
- Seamless conversations with customers
- One inbox
- Multi-channel – Standards like email and live chat, but also supports Apple business chat, Facebook Messenger, and Instagram (coming soon)
Rating
(4.6/5.0)
Tidio – Live Chat & Chatbots
Tidio, as part of the Shopify customer service apps selection, stands out with its versatile chatbot functionalities and messaging platform.
It is a comprehensive live chat and chatbot solution, enabling seamless customer communication from one inbox, with numerous templates for bot programming, and easy setup in less than 30 seconds.
Key Features
- Live chat
- Chat bots
- Multi-channel chatting
- Customization
Rating
(4.7/5.0)
Gorgias ‑ Helpdesk & Live Chat
Gorgias is among the top Shopify customer service apps, for AI-driven automation.
Gorgias is a comprehensive help desk platform that centralizes customer service channels, automating responses and reducing response time. At $60 per month, it offers robust features for Shopify merchants, enabling efficient management and response to inquiries.
Key Features
- Instantly answer shopper questions
- View, edit, and cancel Shopify orders
- Prioritize email, chat, voice, SMS and WhatsApp
Rating
(4.3/5.0)
Richpanel
Richpanel is a robust addition to Shopify customer service apps, for automating routine tasks.
Richpanel is a customer support and help desk platform created primarily for ecommerce firms, such as Shopify stores. It enables companies to improve customer service by streamlining communication, automating operations, and centralizing order administration.
Key Features
- AI-Powered
- 50+ Integrations
- Customer Self-service
- Respond faster
Rating
(5.0/5.0)
Hulk Form Builder
Hulk Form Builder is a versatile addition to Shopify customer service apps, for creating customizable and responsive forms.
It builds powerful forms with easy-to-use Form Builder app.
Shopify offers the Hulk Form Builder, a customizable contact form builder with more fields and flexibility for customer support, alongside other Shopify apps like Advanced Wishlists and Mobile App Builder.
Key Features
- Create forms and collect data from your clients with ease, including file uploads.
- Use conditional and dynamic field logic to create your forms.
- Personalized forms are created to complement the look of your store.
Rating
(4.9/5.0)
Powerful Contact Form Builder
The Powerful Contact Form Builder integrated into Shopify customer service apps offers intuitive customization options and functional contact forms for effective customer communication.
It is a user-friendly tool that allows you to create professional-looking contact forms without technical knowledge, integrates with various 3rd party applications, and allows customers to upload files or images.
Key Features
- Send autoresponder emails
- Easy to build contact us form with captcha, condition logic
- Easy to build Feedback Form, Popup Form
- Customer account registration forms
Rating
(4.8/5.0)
Track123 Order Tracking Upsell
Track123 Order Tracking Upsell is an innovative addition among Shopify customer service apps, offering an effective upselling functionalities for enhanced customer experiences.
It streamlines order tracking, offers shipment analytics, reduces customer anxiety, and drives revenue. It supports 1200+ couriers, hides Chinese origin, and supports dropshipping mode.
Key Features
- Intelligent estimated delivery date on your product page
- Boost sales with personalized product recommendations
- Order lookup with branded tracking page
Rating
(4.9/5.0)
Conclusion
Selecting the right customer service app for your Shopify store is pivotal for providing exceptional support. A careful analysis of various options, from WhatsApp Support for comprehensive WhatsApp marketing to Zendesk for a cohesive customer journey, ensures meeting specific business needs. Features like integration with Shopify, multi-channel support, ticketing systems, and automation play vital roles in enhancing customer satisfaction and streamlining operations.
Evaluate these top Shopify customer service apps to empower your business with efficient and customer-centric support solutions.
Also Read:
Surge your Store Growth: 9 Shopify Inventory Management Apps (shopifywin.com)
Custom Shopify Theme: A Complete Guide for Beginners 2023 (shopifywin.com)
